1. How to login “As an User”

a. Open the link https://cliniops.freshdesk.com

b.  Click on Sign up.(Fig. 1)

  • Enter Full Name.

  • Enter Valid email address.

  • Click on “I’m not a robot”.

  • Select images for verification as instructed.

  • Click on “Register”.

  • A new CliniOps account will be created and an “URL” will be sent in registered mail id
                                                                                   Fig. 1

  • 1.1. How to activate your account and select a password.

    1. Click on the “URL” sent in the registered mail

    2. If the above URL does not work, try copying and pasting it into your browser.

    3. Enter Password.

    4. Retype Password.

    5. Click on “Activate and Log in”

    6. Fresh desk home page appears.

                                                                                        Fig. 2

1.2. How to create / raise a ticket for an “User”

a. Click on (+) icon for new ticket. (Fig. 3)

b. “Submit a ticket” summary page open with auto populated field “Requester” mail ID.

c. All text fields are mandatory which describe the issue.

d. Attach file. (If any attachment required and it’s a non-mandatory field).

e. Click on Submit.

f. A ticket will be raised in “Fresh Desk Portal” with a ticket number #214 (Fig. 4)

    For exit click on sign out.


                                                                                 Fig. 3   


                                                                                          Fig. 4


2. How to login “As a Guest”


a.  Go to the link https://cliniops.freshdesk.com

b. Click on (+) icon for new ticket. (Fig. 5)

c. “Submit a ticket” summary page open.



                                                                                                  Fig. 5

2.1.  How to create / raise a ticket for a “Guest”

a) Enter email id in “Requester” field. (Mandatory)

  1. Enter “Subject” in the text field.

  2. Click on “Description” text box and specify the issue.

d) Attach file. (If any attachment required and it’s a non-mandatory field).

e) Click on Submit. (Fig. 6)

f) A ticket will be raised in “Fresh Desk Portal”


                                                                           Fig. 6